Difficulties in store for disabled

Sir – I thought your readers might be interested in the experience I had when I decided to go shopping at Marks & Spencer in Witney for some underwear I am disabled with MS (not M&S) so I was using my scooter.

I found the store quite difficult to negotiate because the aisles are quite small.

I made my purchase and remarked to the lady on the cash desk that I found it difficult to negotiate the aisles, because they were quite small, whereupon she said: “Are you sure it’s not your driving, sir?”

I said: “No, my driving is good, it’s your aisles.”

When I got home, and told my wife of my experience, she said: “Your scooter is no larger than a double child buggy”

I decided to write the store manager asking him and the cashier to pretend to be disabled and drive my scooter round their store, so that they would have a greater understanding of the issues with which people with disability have to cope.

As yet, I have received no reply.

I can’t believe the store has a policy not to reply to customers who write to the manager.

In future, I will buy my underwear from Next.

Didn’t I read somewhere that M&S profits were dropping?

Roger Keable, Burwell Drive, Witney

Comments (2)

Please log in to enable comment sorting

2:36pm Fri 30 Nov 12

maysie says...

I have to agree. I read this letter earlier this week and thought it was a bit ott. Then I went in myself with my baby in her pram and i found the store was much narrower than normal. Less room to turn on corners as the next lot of racking was there. I was looking in childrenswear,underw
ear and ladieswear. I kept hitting and bumping everything. Its embarrassing when you keep knocking things. I don't think my baby was that impressed either. Did not have a problem over in Debenhams or New Look.
I have to agree. I read this letter earlier this week and thought it was a bit ott. Then I went in myself with my baby in her pram and i found the store was much narrower than normal. Less room to turn on corners as the next lot of racking was there. I was looking in childrenswear,underw ear and ladieswear. I kept hitting and bumping everything. Its embarrassing when you keep knocking things. I don't think my baby was that impressed either. Did not have a problem over in Debenhams or New Look. maysie
  • Score: 0

9:47am Sun 2 Dec 12

Man on the Green says...

Mr Keable is right to feel aggrieved that the store didn't even deign to reply to him, and the perspective of a mother with a pram adds useful confirmation that there may well be an issue that needs addressing in the layout of M&S's Witney store.

M&S owe it to their customers to address the accessibility issues raised and do everything they reasonably can to make their aisles easily manoeuvrable by mobility scooters and prams alike.

I hope to read in a future edition that they have reviewed the layout and made improvements (having invited Mr Keable along to demonstrate the difficulties he had).
Mr Keable is right to feel aggrieved that the store didn't even deign to reply to him, and the perspective of a mother with a pram adds useful confirmation that there may well be an issue that needs addressing in the layout of M&S's Witney store. M&S owe it to their customers to address the accessibility issues raised and do everything they reasonably can to make their aisles easily manoeuvrable by mobility scooters and prams alike. I hope to read in a future edition that they have reviewed the layout and made improvements (having invited Mr Keable along to demonstrate the difficulties he had). Man on the Green
  • Score: 0

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree