Sir – I recently had cause to phone the NHS 111 advice number on a Sunday as I was feeling unwell.

As a result I was advised to go to the John Radcliffe Hospital in Oxford.

After quite a wait to be seen, because I was classed low priority, I was admitted with pneumonia.

I’m writing this letter in praise of the treatment I received, both in hospital and when I returned home.

While in ward 6C I witnessed the staff doing an amazing job, under difficult circumstances.

They were short-staffed and at times subject to verbal abuse by some of the patients. Yet they remained calm and professional.

I was discharged after four days, but as I was still in need of intravenous antibiotics, I was referred to the Emergency Medical Unit at Witney Hospital.

They arranged for a lovely team of ladies called Hospital at Home to come to my home each day to administer the rest of my treatment.

I can’t praise all the medical professionals who were involved in my care highly enough.

We are very lucky to have this facility.

I have recently signed a petition to help keep our NHS, and with treatment like this I’m more than happy to do so.

Perhaps I was one of the lucky ones, but I really do want to say a great big thank you to everyone involved.

Isabel Johnstone, Church Lane, Witney